Support according to your needs

Support according to your needs

With our support service, we monitor the system and ensure that you always have a fully operating system at all times. With our flexible service, you can choose which level of support you need.

Service

Service

With our service for support, we have full monitoring of the status of the products and detect any deviations when they occur. In consultation with our customers, we send out technicians if something needs to be replaced and we communicate with residents and landlords.

Error report

Error report

Sometimes things happen. Contact us, and we'll help you out.

 

File your error report here.

Contact support

For support inquiries, please contact us at:
Phone: +46 19 25 21 66
E-mail: support@ecoguard.se
Monday-Friday 08.00-16.30

Contact service:

For service inquiries, please contact us at:
E-mail: service@ecoguard.se
Monday-Friday 08.00-16.30

FAQ

What do the different terms in the “terms of delivery” mean?

In the delivery terms, you’ll find an explanation of the warranty terms, including EcoGuard’s and the customer’s commitments. The terms of delivery, please contact us. 

How do you report an error?

Fill out the error report, and the support department will help you fix the problem. You can find the form for error reporting here.

What should you think about before checking the reading or changing the meter?

Description of fault, serial number of meter, apartment number and possible photo.

Submit an error report here: